Terms of Business
We at Great Life Project provide a range of physical exercise classes, courses and therapy treatments which (depending on the service) can be provided in person or streamed over the internet on your electronic devices.
Please read the following important terms and conditions before you use our services. These terms include a health disclaimer, please ensure you read this carefully and are happy to agree to it before you use any of our services.
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we provide the services to you. We currently provide the following services: yoga and pilates classes; personal training exercise classes and treatments such as Indian head massage and sports massage and such other services set out on our website as we may offer from time to time.
1.2 Why you should read them. Please read these terms carefully before you place your order for one of our services or sign up to attend one of our classes. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Karen Keniry trading as Great Life Project, a sole trader established in England and Wales. Our address is 18 Woodfield Road, Dursley, Gloucester, GL11 6HE.
2.2 How to contact us. You can contact us by writing to us at email@example.com
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address and telephone number you provided to us.
3. Our contract with you
3.1 How we will accept your booking. We will email you to confirm acceptance of your booking, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your booking. If we are unable to accept your booking for one of our services, we will inform you of this and we will not charge you.
4. Our services
4.1 We provide a range of physical exercise classes and treatments. The images of the services on our website are for illustrative purposes only and the range of services we offer may vary from time to time.
4.2 Our physical exercise services.
(a) We provide a range of physical exercise and movement classes such as yoga, pilates and personal training.
(b) We shall (at our option) offer the classes for delivery in person (in a suitable exercise studio, in your home or outdoors) and/or online, to be streamed from our website, a social networking site, or such other video streaming platform or through appropriate video teleconferencing software.
(c) We shall (at our option) offer the classes for delivery in a group setting or on a one to one basis depending on the format you select when you book one of the classes and our availability.
(d) The classes may be booked and purchased as a one off service or you may choose to purchase a course of classes, depending on availability.
(e) From time to time we may (but we are not obliged to) update the classes (which may include, for example, adding or removing classes or altering the content of the classes).
(f) By booking one or more of our classes, you agree that you will not transfer your class booking to someone else, whether for money, for anything else or for free in any circumstances.
(g) By booking and participating in one or more of our classes, you acknowledge and agree that:
(i) the classes are provided for your general enjoyment and general information only. Any information we provide to you during the classes is not intended to amount to advice on which you should rely;
(ii) you must obtain professional or specialist medical advice before taking part in any one of the classes and before you take or refrain from any action on the basis of the content of any information given to you during the class;
(iii) you are responsible for your own well-being and you should only ever participate in the classes within your own physical limitations;
(iv) participation in the classes will involve physical exertion, strength and endurance and you may experience associated symptoms such as rapid breathing and an increased heart rate;
(v) you should stop participating immediately if you feel any pain or discomfort whatsoever and seek professional or specialist medical advice and attention;
(vi) you are responsible for informing us before participation in any one of the classes if you are suffering from any injury, illness or any other health issue which may impact upon your ability to participate in the class or which may be exacerbated as a result of your participation including, but not limited to, any of the health issues listed in sub-clause (x) below;;
(vii) participation in the classes exposes you to a risk of personal injury of which you are fully aware;
(viii) we will have no liability to you for any loss or damage caused whatsoever as a result of you attending a class or relying on any information provided to you during the classes or contained on our website;
(ix) the classes are designed to help you improve your general health and fitness and we make reasonable efforts to achieve this. However, each individual will respond differently to each of the classes and your health and fitness may improve at a differing rate to another individual. Your rate of improvement will also be dependent upon your existing health and fitness condition, the regularity of attendance at a class and the level of physical input from you during each class. Although we make reasonable efforts to provide you with an exercise class or an exercise program that will help you to maximise your general health and fitness, we make no representations, warranties or guarantees, whether express or implied, that you will achieve any particular results from participation in the classes; and
(x) you have read and understood the following questions prior to your participation in each class and have informed us prior to your participation in each class if you answer ‘yes’ to any of the following questions:
(A) Has your doctor ever said that you have a heart condition and recommended only medically approved physical activity?
(B) Has your Doctor ever suggested not participating in physical activity for any reason?
(C) Do you have chest pain brought on by physical activity?
(D) In the past month, have you developed chest pain when you were not doing physical activity?
(E) Do you suffer from breathlessness after slight exertion?
(F) Do you lose your balance as a result of dizziness or do you ever faint or lose consciousness?
(G) Do you have high blood pressure?
(H) Is your doctor currently prescribing you any medication?
(I) Do you have a bone or joint problem that could be aggravated by the proposed physical activity?
(J) Are you pregnant, or have you been pregnant in the past six months?
(K) Do you have diabetes (type 1 or 2)?
(L) Do you have epilepsy?
(M) Do you know of any other reason you should not exercise or increase your physical activity?
(N) Have you had an injury or operation in the last six months?
4.3 Our treatment services:
(a) we provide a range of treatment services such as sports massage and Indian head massage;
(b) these treatments will be provided in a suitable location to be agreed between us and may take place in a specialist therapy room, in your home or such other location to be agreed;
(c) from time to time we may (but we are not obliged to) alter the range of treatments available.
(d) you are responsible for your own well-being and must obtain professional or specialist advice (as necessary) before undergoing any of our treatments and before you take or refrain from any action on the basis of any information given to you during the treatment;
(e) you are responsible for informing us before receiving a treatment if you are suffering from any injury, illness or any other health issue which may impact upon your ability to receive the treatment or which may be exacerbated as a result of the treatment (including but not limited to any of the health issues listed in clause 4.2(x);
(f) our treatments are designed to help improve your overall well-being and relaxation and we make reasonable efforts to achieve this. However, we make no representations, warranties or guarantees, whether express or implied, that you will feel or have any particular results from receiving any of our treatments and we will have no liability to you for any loss or damage caused whatsoever as a result of you receiving a treatment or relying on any information provided to you during the treatment or contained on our website in relation to the treatment.
5. Your rights to make changes
We require a minimum of 24 hours’ notice prior to the start of the class or your treatment if you wish to cancel it or make any changes. If you wish to make any changes to the service you have booked, please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the date on which it will take place or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel the contract for our services (see clause 8- Your rights to end the contract).
6. Our rights to make changes
6.1 We may change the services or the content of any of the classes or the treatments:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements to the services.
These changes will not affect your use of the services.
7. Providing the Services
7.1 When the Services will take place. During the booking process we will confirm the date and time of the class or treatment you have booked. We will also tell you during the order process when and how you can end the contract.
7.2 If you have purchased a course of our classes. We will supply the course for its advertised duration until it is completed or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10. If you are unable to attend one of the classes in the course, we may, at our discretion, offer you an alternative class to attend, based on availability. If you are unable to attend a replacement class then we will not be able to offer a refund unless the reason you are unable to attend one of the classes is our fault, in which case clause 7.7 or clause 8.2 may apply.
7.3 We are not responsible for delays outside our control. If our ability to provide the classes or treatment is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.4 If you do not allow us access to provide services. If we have agreed with you that we will provide the services in your home and you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
7.5 What will happen if you do not give required information to us. We may need certain information from you so that we can provide the services, for example, we require you to provide us with certain information concerning your health prior to the services being performed. We will either ask you for this information at the time of booking or we shall ask you to provide it on arrival for your service start time and you will be required to complete it before we can perform the services. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or we may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.6 Reasons we may delay the services. We may have to delay delivery of the services to:
(a) deal with technical problems or make minor technical changes;
(b) implement any changes in relevant laws and regulatory requirements; or
(c) deal with any problems arising from the location at which we intend to perform the services, including unavailability of the location or its unsuitability for the performance of the services (this will not apply if the location is unavailable due to any issue listed in clause 7.4).
7.7 Your rights if we delay the services. We will contact you in advance to tell you we will be delaying provision of the services, unless the problem is urgent or an emergency. If we have to delay the services for longer than 1 hour from the date and time on which we had agreed to provide the services, we will offer you an alternative date and time for the services to take place. If this alternative date and time is not suitable for you then we shall refund any sums you have paid in advance for the services.
7.8 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 12.3) and you still do not make payment 48 hours prior to the time on which the services are due to take place, we will not provide the services.
8. Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If the service is misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the services, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 6);
(b) we have told you about an error in the price or description of the service and you do not wish to proceed;
(c) there is a risk that our ability to perform the services may be significantly delayed because of events outside our control (see clause 7.3);
(d) we have delayed supply of the services for technical reasons, or notify you we are going to delay them for technical reasons, in each case for a period of more than 14 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) digital services after you have started to download or stream these;
(b) services, once these have been completed, even if the cancellation period is still running;
8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
(a) Have you bought services? If so, you have 14 days after the day we email you to confirm we accept your booking. However, once we have provided the service you cannot change your mind, even if the period is still running.
(b) Have you bought digital content for download or streaming? If so, you have 14 days after the day we email you to confirm we accept your booking, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for digital content is completed when the product is downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. Where you have purchased a course of classes and you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately but we will retain the balance of the fees paid for the course as reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at: firstname.lastname@example.org
9.2 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
10. Our rights to end the contract
10.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment 48 hours prior to the start of your services;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services (including health information we have requested); or
(c) you do not, within a reasonable time, allow us access to your property to supply the services.
10.2 No refund if you break the contract. If we end the contract in the situations set out in clause 10.1 no refund of any sums you have paid in advance for services will be provided.
11. If there is a problem with the services
11.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can write to us at: email@example.com
11.2 Summary of your legal rights. We are under a legal duty to supply Services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
a) If your product is digital content, for example streaming of our exercise videos or Classes, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
b) If your digital content is faulty, you’re entitled to a repair or a replacement.
c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
See also clause 8.3.
If your product is services, for example the in –person delivery of the classes or the treatments, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12. Price and payment
12.1 Where to find the price for the services. The price of the service (which includes VAT) will be the price indicated on the booking pages when you made your booking. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of services.
12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services may be incorrectly priced. If the correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking.
12.3 When you must pay and how you must pay. We accept payment with most major credit and debit card providers. You must pay at the time of placing your booking for the service.
13. Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 11.2.
13.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
13.4 We are not liable for business losses. We only supply the services for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.5 We are not liable for the content provided via our services or otherwise. The services and information provided during the provision of the services are provided for general health and well-being and general information only. The services and the information we provide are not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content of our service. Although we make reasonable efforts to provide you with up to date information and to provide services to help you to maximise your health and well-being, we make no representations, warranties or guarantees, whether express or implied, that the information we provide is accurate, complete or up to date. We will have no liability to you for any loss or damage caused whatsoever as a result of you relying any information contained on or relating to the site or via our service.
13.6 We are not liable for delays, interruptions or faults in online services. Where we are providing digital content, we make no representations, warranties or guarantees, whether express or implied, that your access to the digital content will be uninterrupted or error free. It is your responsibility to ensure that the electronic device you wish to use to access the digital content is able to access the internet and compatible with the online platform through which we will deliver the digital content.
14. Intellectual property rights
14.1 All intellectual property rights on the site or content accessed via the site throughout the world belong to us (or our licensors). You have no intellectual property rights in, or to, the site or content of the services other than the right to use them in accordance with these terms.
15. How we may use your personal information
16. Other important terms
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
16.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.